FAQ

How to contact GVINTY?
Do you have questions about our products, earnings, orders, shipping, or anything else? Please feel free to contact us via the form at the bottom of this page. We are happy to help you and always respond within 24 hours from Monday to Friday. You can also reach us via email info@gvintystudio.com, Instagram @gvintystudio, or the chat here on the webshop.

Can I return my order? And how do I do that?
Don't worry about returning or exchanging your order; our return policy is simple and clear.

You have 14 calendar days from the date of receipt of your order to return items. Please consult our return conditions for more information.

Important: Don't forget to fill out and include the return form that you received from us by email. Without this form, we cannot process your return.

Do you want to exchange your item? We recommend returning the unwanted item and placing a new order.

What are the shipping costs?
Shipping costs are calculated at the checkout, and we ensure you get the most economical option. View our shipping costs per country here.

How can I track my order?
Once your order has been placed, you will receive the DPD track & trace code in your email within one business day. You can then track your order all the way to its destination. Please note that this email may end up in your spam folder.

Can I cancel or change my order?
You can change or cancel your order as long as it has not yet been processed. Unfortunately, this is no longer possible after processing.

I placed an order during the sale. Can I return my order?
Yes! All items undamaged and in the same condition can be returned within 14 days. First, read our return conditions.